Shipping policy
📦 Steps royale – Shipping Policy
Please read this Shipping Policy carefully before placing an order with Steps royale.
📬 1. Order Processing
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Orders are processed after payment is received.
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Processing times may vary depending on product availability.
🚚 2. Shipping
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Once your order is shipped, you will receive a confirmation (if available).
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Shipping times are estimates and not guaranteed.
- estimated shipping times are 14-21 days
📦 3. Shipping Responsibility
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Once your package is shipped, it is no longer the responsibility of Steps royale.
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The package is then in the hands of the shipping company.
Steps royale is NOT responsible for:
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Lost packages
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Stolen packages
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Delayed packages
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Packages damaged during shipping
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Any shipping issues must be handled directly with the shipping carrier.
🏠 4. Address Responsibility
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Customers are responsible for entering the correct shipping address.
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We are not responsible for:
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Packages sent to the wrong address due to customer error
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Packages that cannot be delivered because of incorrect information
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🚫 5. No Refunds for Shipping Issues
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We do not offer refunds or replacements for:
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Lost packages
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Stolen packages
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Delayed packages
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Carrier issues
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By ordering, you accept this risk.
❗ 6. Final Sale Agreement
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All orders are final sale.
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No cancellations, no refunds, no returns.
📧 7. Contact
Our only contact email is:
stepsroyale.orders@gmail.com
🔒 Important Notice
By placing an order with Steps royale, you agree that:
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Shipping risk transfers to you once the package is shipped
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All sales are final
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No refunds or returns under any circumstances