FAQ'S page

❓ Steps royale – Frequently Asked Questions (FAQ)

🛒 1. How do I place an order?

You can place an order through our store or by contacting us. Full payment is required before any order is processed.

💳 2. What payment methods do you accept?

Accepted payment methods will be shown at checkout or provided during ordering.

❗ 3. Do you accept returns or refunds?

No. All sales are final. We do not offer returns, exchanges, or refunds under any circumstances.

📏 4. What if I order the wrong size?

Please double-check your size before ordering. We are not responsible for incorrect sizes chosen by the customer.

📦 5. How long does shipping take?

Shipping times vary depending on your location and the shipping carrier. All delivery times are estimates and not guaranteed.

🚚 6. What happens once my order is shipped?

Once your order is shipped, it is no longer our responsibility. Any delivery issues must be handled directly with the shipping company.

🏠 7. What if I enter the wrong shipping address?

Customers are responsible for entering the correct shipping address. We are not responsible for orders sent to incorrect addresses provided by the customer.

🔄 8. Can I cancel or change my order?

No. Once an order is placed, it cannot be changed or canceled.

📧 9. How can I contact you?

You can contact us here:

For order issues, please contact us by email.

⏰ 10. How long does it take to get a response?

Please allow 24–48 hours for a response.

⚠️ 11. Do I need to agree to your policies before ordering?

Yes. By placing an order, you agree to our:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

👑 Final Note

By ordering from Royale Steps, you agree that all sales are final and shipping responsibility transfers once the order is shipped.